Business Correspondence
Business correspondence means the exchange of information in a written format for the process of business activities. Business correspondence can take place between organizations, within organizations or between the customers and the organization. The correspondence is generally of widely accepted formats that are followed universally. Writing for business Audience (status, familiarity with subject) Purpose (inform, persuade, call to action) Writing Style of Business Documents Plan and organise message Tone Language Formality Types of Business Documents 1. Business letters Business letters are the most formal method of communication following specific formats. They are addressed to a particular person or organization. A good business letter follows the seven C's of communication. The different types of business letters used based on their context are as follows, Letters of inquiry Letters of claim/complaints Letters of application Letters of appr...